In the working environment at Yelaoshr, it does not matter if you are the person-in-charge or a teacher, everyone works in a delightful vibe. Employers and employees work together and help each other. Lui worked at the Bandar Kinrara Yelaoshr branch for approximately a year and a half. Today, she is the person-in-charge for the learning centre. As you can see, Yelaoshr offers many opportunities for teachers to learn.
Lui has been in the education industry for about eight years. Before, she had been working at kindergartens, childcare and tuition classes etc. These experiences are enough to prove her ability in teaching and she clearly sees the unique point of Yelaoshr.
From left：Yelaoshr’s creator – Carol Yap、Lui
Lui has been in the education industry for about eight years. Before, she had been working at kindergartens, childcare and tuition classes etc. These experiences are enough to prove her ability in teaching and she clearly sees the unique point of Yelaoshr.
Lui originally opened a kindergarten with her business partner. However, she quitted due to communication and health problems. At this point of time, she heard from her students, parents and primary school friends alike unanimously recommended Yelaoshr to her while being unemployed.
She said, “Prior to this, I only know that Yelaoshr uses flash cards in their teaching and nothing else. However, all of them said that Yelaoshr is great and with their recommendations, I came forward for an interview.”
When she first joined the team, Lui was already happy with her job at Yelaoshr.
“The person-in-charge was recognised my abilities and within a month I was already tasked with meeting the parents. this made me felt that she really taught me unconditionally.” – Lui
In less than a year, Lui promoted to become the centre’s supervisor. Lui had once doubted if she can handle it but words from her boss made sense to her, which was, “You can learn and apply at the same time, I will not wait for you to know everything to let you handle it.” For this trust, Lui is utterly grateful.
From right-hand side ：Lui’s supervisor —— Ms Yan.
Besides being highly favoured by her boss, Lui stated that the workload at Yelaoshr is not as heavy as other education centres.
“Here, I do not need to prepare for classes as the materials are fully prepared and facilities equipped. I only need to read through once 10 minutes before classes commence.” – Lui
Even though Yelaoshr implements a one-to-one learning system, after Lui promoted to being supervisor, she trains her teachers, shared materials for half an hour before work began every single day. At the weekly meeting, she allows teachers to share their experiences, challenges and problems faced in the process of teaching.
“I believe that through activities like these, our teachers can be united and improve through learning from each other. I may be a supervisor but I do not see myself better than others because my fellow teachers and I are working together to serve the next generation.” – Lui
Parents’ trust is like a powerful fortress.
“Previously, children are very afraid of me as I am very strict.” – Lui
Lui laughed it off as sometimes she was too nervous about the children’s learning progress and may have scolded the children. Since the parents have placed their children in their care, Lui felt that she has the obligation to teach them well. However, Lui started to hear some parents say that a few children do not like to attend Yelaoshr. She quickly reflected upon herself, should she adjust her teaching methods? She came to realise that trust should be built in her relationship with the children. Using encouraging methods not only can it bring the children’s heart closer to hers, but it can also motivate them to learn more. Hence, she changed her teaching style so that children will be more teachable.
Lui obtained a sense of achievement with Yelaoshr. In addition to seeing the children improve, she also gained the trust of the parents.
“There was a six-year-old, and when he came in he could not even pronounce suku kata. His parents sent him here with a mentality to just give a shot to see if he can improve. At the end, when the child was also to slowly read out words at home, his mother thanked profusely.” – Lui
There is still something more behind this story. This child initially did not like Lui to teach him but his parents say that they should not accommodate their child to change another teacher and insisted that Lui teach their son. This made Lui felt warmth because this is the greatest support to her from parents.
There is another seven-year-old girl who was also ‘picky’ about the teachers when she attended classes. Lui reminisced that this girl is more emotional. She will throw a tantrum when she meets a teacher she does not like. Luckily when I reflected this situation to her parents, they are both very reasonable and let us teach according to our methods, not allowing her to choose whichever teacher she wants. When encountered with children who are not very cooperative, on top of their poor language foundation, teachers need to be even more patient so that they can accept the teachers and learn.
Lui said, “Initially, she was resistant towards the Malay language. She could only read out two sounds made of suku kata and was unable to do more than that. She got a 70 mark in her Bahasa Malaysia later, something that her family never think of and slowly but surely she started to love the language.”
The children’s improvement resulted in the parents’ faith in Yelaoshr, complimenting Yelaoshr as a good learning ground.
To Lui, children are just like small tiny seedlings. Teachers are responsible to take care of these seedlings and not ruin their great future.
“Meeting parents and recruiting students should not be done based on income and sales but it is to put in every effort to teach every child that comes. With this sort of attitude at work, it made me indefinitely happy.” – Lui
We having a special offer RM98 (4 lessons. Usual price is RM290) for our one-to-one Mandarin, Malay and English programmes as well as abacus mental arithmetic so that your child can experience the fun and unique learning at YelaoShr® Creative Learning Centre. This offer is valid at all 59 centres nationwide.
Perhaps joining Yelaoshr as a teacher may have many different reasons for different individuals, but for Cass’s story, it is rather interesting. When interviewed, she said, “I joined because I was bored!”
Cass is a mother of three. Prior to joining Yelaoshr she was a full-time housewife. The Cass three years ago frequently visited a vegetarian restaurant. Because Yelaoshr’s learning centre is just right above the restaurant, she often saw information about Yelaoshr.
“Three years ago, my youngest was five or six years old and the eldest already 12. At this period of time, my children were in kindergarten and primary school and I realised I have some free time in my daily routine.” – Cass
Despite noticing the recruitment advertisement by Yelaoshr, but for some reasons Cass was unable to take the first step forward.
“After giving birth to my firstborn, I had resigned my advertising job, so I have not been in the workforce for about 11 to 12 years and was worried I am unable to cope and adapt. In addition, the job as a ‘teacher’ feels as if it required many skills and I was not sure if I could take up the job.” – Cass
After much consideration, with feelings in her, that said, “I’ll give it a try!”, Cass went for an interview for the post of a part-time assistant teacher at the Puchong Yelaoshr. She works three mornings per week to accommodate the time to fetch her children from school. This arrangement did not cause her to neglect her family and even find a support to her free time which was rather a win-win deal. Seven to eight months later, Cass was asked by her boss if she can work as a full-time teacher when the learning centre was short of manpower.
“At that moment I clarified to my boss that ‘family’ is still the centre of my focus.” – Cass
Cass may have agreed to work full-time but she acquired approval from her boss to allow her children to stay at the Yelaoshr learning centre after school. As she lives nearby the centre, Cass was able to go home and cook, have dinner and come back to work later. Cass said that verbally she may have said she will focus more on her family but she still treats and teaches the children at the centre earnestly because this is the fundamental responsibility of a teacher.
Without realising it, Cass has adapted to her life as a full-time teacher. A couple of months later, her boss started to allow her to meet parents and also train other teachers, slowly building up her road leading to entrepreneurship. Most importantly, these experiences had built up her faith in growing a business.
“In addition to managing more of the administrative work, I became friends with Bao Yi at the learning centre, who is my business partner at the Tmn Kinrara branch. I feel that our personalities and the way we handle things are similar. This one to two years we had been working closely with each other and she is one of the reasons I can build my business so smoothly.” – Cass
Indeed, Cass has transformed from a housewife to a part-time assistant teacher to a full-time teacher and to now, a Yelaoshr business partner.
Earnestly helping parents and children
Prior to Cass joining Yelaoshr, she was not in the education sector. However, diligence is the key to success! She let on that she would read materials related to education every day to improve herself. Hence, when encountering parents and children alike, she has no problem communicating with them. She concludes her secret when it comes to dealing with people – being earnest.
“Besides wanting parents to successfully enrol their children, I hoped, even more, to help the children grow and learn. Sometimes when I talked to parents, I would suggest some other channels apart from Yelaoshr to help their children, especially those children who are special.” – Cass
She continued, many bad habits that parents see in their children are actually symptoms of them being special which required professional knowledge and much experience to realise. Hence, when reminding the parents, they really got a shock.
“Some children may be stagnant for a period once they reach a certain level and they could not learn properly. I would discuss and reflect with their parents regarding the suitability of continuing to learn in this environment. Perhaps the children needed medical attention before continuing their classes here.” – Cass
Due to Cass’s children have similar situations, she knows better on how to handle this kind of condition. She would provide suggestions on ways to take care of special needs children and regarding their children’s diet to improve the children’s situation.
“I am also a parent, hence, I tend to have a mutual effect with the parents. Some parents had even cried in front of me while chatting. They could be very grateful for the help, or just do not know what to do.” – Cass
With an earnest heart, Cass would always put in her best effort to help the parents and children. Using Cass’s words, “this is to help people, to help myself”. Because this is a job she is passionate about, it gave even more meaning and value to her life.
We having a special offer RM98 (4 lessons. Usual price is RM290) for our one-to-one Mandarin, Malay and English programmes as well as abacus mental arithmetic so that your child can experience the fun and unique learning at YelaoShr® Creative Learning Centre. This offer is valid at all 59 centres nationwide.
“Many family members and friends would ask me, why do I want to become a teacher? Why do I want to become a Yelaoshr teacher?” These are the questions faced by Taman Kinrara’s Yelaoshr business partner Lee Bao Yi from her relatives.
Bao Yi is 23 years old. Originally a sales assistant due to being unhappy with her work searched online for a job and came across Yelaoshr. “During my secondary school and university years, I had worked as a tuition teacher and an assistant teacher in a kindergarten. Those were happy days because the children are very cute.” – Bao Yi
Carrying this positive feeling, the Yelaoshr recruitment advertisement naturally sparked her interest and she came forth for an interview.
“The one-to-one teaching method intrigued me. Upon joining Yelaoshr, it made me realised that Yelaoshr is totally different from any other tuition centres.” – Bao Yi
She also said that children nowadays be it at school or tuition centres lack the care from teachers. This one-to-one teaching method can educate children according to their progress and can even care for the children’s learning circumstances and attitudes.
Prior to branching out at Taman Kinrara, Bao Yi was one of the teachers at the Bdr. Puteri Yelaoshr learning centre. She shared that at the centre they accepted a few children who have dyslexia and language disability. Perhaps it was Bao Yi’s gentleness and her patience in teaching, these children are assigned to her.
“They can also improve and they can learn. All you need is just a little gentleness, a little patience to teach them slowly and it will work.” – Bao Yi
She mentioned that the parents of these children do not expect them to improve but just to know and recognise some words and can do some reading. Bao Yi felt deeply connected to the parents’ feelings and told the parents, “Children can improve as long as you cooperate with us and give us some time.” These children indeed improved! It does not matter if they can read one or two words because this is enough to make their parents leap for joy!
“These experiences to me are of great satisfaction and it resulted in immense faith in the Yelaoshr teaching system.” – Bao Yi
Bao Yi knows that despite the slow learning progress of these children, they are just like any other child and will get hurt.
“We will not let them feel that they are different from other children. Teachers will treat them equally and teach every student with the same heart.” – Bao Yi
Last year, the boss saw Bao Yi’s mature teaching in classes and suggested her to break a leg in entrepreneurship. Bao Yi thought to herself, since her boss believe that she has the ability to teacher children well and that the Bdr. Puteri learning centre has a lot of students so why not search for a new place to help other children? With a willingness to help people, Bao Yi took up the responsibility even though she is young. She opened up a Yelaoshr learning centre with fellow partner Cass.
From Left：Bao Yi、Yelaoshr’s Creator – Carol Yap、Cass
To be able to venture into business, Bao Yi is very grateful to Yelaoshr because she grew tremendously under this organization.
“My boss, Ms Kong previously gave me advice and reminders when managing parents and children. She said that my strength is that I am very patient to the children and the children liked me but at some times when facing the parents some words during communication are inappropriate because I was unable to get rid of the tone I used to speak with children. With this awareness, I adjusted myself and improved my weakness.” – Bao Yi
In addition, Bao Yi reflected that the trainings and courses provided by Yelaoshr are very effective in upgrading teachers’ standards.
“Through these courses, my emotional management, education concepts, management skills etc. has advanced forward. Thanks to Yelaoshr who arranged many great speakers for us, allowing me to grow!” – Bao Yi
To be able to help children and to increase in individual growth; I believe this is Bao Yi’s answer to the questions thrown at her?
We having a special offer RM98 (4 lessons. Usual price is RM290) for our one-to-one Mandarin, Malay and English programmes as well as abacus mental arithmetic so that your child can experience the fun and unique learning at YelaoShr® Creative Learning Centre. This offer is valid at all 59 centres nationwide.
As always, the job of a “teacher” gives people the impression of a stable job, attractive income, many benefits and holidays. However, a job that seem so bountiful as such has seen the number of teachers drastically decreasing over the years, not only do less people apply to become a teacher, there are many of these teachers opting for early retirement. This situation is obviously seen in teachers in big cities. In addition to handling the trivial and complicated paperwork in school, they are also faced with parents who are highly educated and parents who easily file for complaints about many things.
Teaching at Yelaoshr, teachers can not only retrieve their honour, they can also plainly educate in addition to building up their lives and realising self-growth and transformation.
“Come home” often, teachers are not alone
Every year, Yealoshr’s internal management will have two major events – which is the Appreciation Dinner and Large-scale Training. These two programs are specially prepared for our teachers.
The Large-scale Training will be held at a hotel. Headquarters will call in all 59 branches of Yelaoshr teachers to “come home”. We will invite professional speakers to provide valuable training to our teachers. Teachers would feedback every time that their teaching skills have improved and this united the teachers. As for the Appreciation Dinner before every Chinese New Year, it is a time for teachers to gather and fellowship with food to get to know one another. All over Malaysia, teachers would normally focus and work hard in their own centres, but when it comes to events like these, teachers are like a family because everyone is doing the same thing. This feeling, a sense of belonging because they know they are not alone in the battlefield. Regardless of the different place they work in, the problems they faced with parents and students alike are very similar. Listening to teachers of different centres sharing their thoughts, sometimes it when reflected on their own problems, it somehow does not seem so big anymore.
For 10 over years, we have slowly set up the mechanisms for teachers’ training but we are not satisfied with this because there are so many areas and details needing improvement. To do things effectively, we cannot just look at it from the surface. Some rules that are set by headquarters may not be effective to those teachers who implement them in reality. When we received feedback, we will reflect and even cancel some of the unnecessary systems. Hence we focused on interactions between teachers and the sharing of cases. These sessions are like family meetings, honest yet warm at the same time.
Yelaoshr is the fortress for our teachers
To our teachers, I do not treat them as my workers. Just like the students at the learning centre, we look forward to our students’ growth, we are also positive of our teachers’ transformation. As long as the teachers are willing to sacrifice, in the Yelaoshr system, they are able to become all-rounded leaders in just a short time. I always tell my teachers, if you are willing to upgrade yourself, we have many opportunities to allow you to grow.
Initially when there’s only one Yelaoshr learning centre, I would always tell them, “If possible, let us not be teachers for life.” I would always ask my teachers to meet the parents, learn how to manage the centre and I would share everything to them without any reservations. A few years later our teachers will have the skills and abilities to open branches. They will change from my teachers to bosses. To achieve all these fully depends on their willingness to accept challenges and to break out of their comfort zone.
Both teachers and children have potential, with the right methods, they can become a new person. Just do not look down on yourself! Just as how you want parents to believe in their children, so should you believe in yourself!
Honestly speaking, to build an education platform is very exhausting because in the society there is a lot of competition. If there is no systematic team and brand, working in the education system is not easy. In this Yelaoshr platform, these problems are handled by headquarters. Teachers are only required to have a passion to teach, meet the parents with a sincere heart and focus on managing the centre. Yelaoshr is the fortress, a backup for our teachers.
Reminiscing more than 10 years back, tuition teachers were like workers needed to follow every orders given and they cannot have their own stand. Whatever the parents want you to teach, teachers should just follow blindly. The bosses of tuition centres would ask teachers to respect the parents as they are the source of income while a tuition teacher’s responsibility is to satisfy the needs of the customers. In environments like these, Yelaoshr stood firm, telling parents that there is a time to study, rest and even play. Some parents would be dissatisfied with it. Yelaoshr would tell parents that their child’s standards are not at par with their age requiring the child to start from a lower grade. How many parents could accept that? Now, we have walked through more than 10 years and Yelaoshr has built its own reputation. As for the parents, they can start to accept our concepts and values.
As an educator, we should stand up for our profession; to focus on the children and not to just blindly satisfy the parents. With Yelaoshr’s support, teachers can make a stand.
Many of our teachers became business partners after joining Yelaoshr and some had even conducted their learning centres for more than 10 years. When we talked about the past, teachers would look back and realised that they can build their own business and they can be independent. At Yelaoshr, there is an opportunity to find your own piece of blue sky.
I always felt that this platform is amazing. Most of us are not originally from the education sector right from the very start but we manage to press on till today. There is no rule that says “success takes 10 years”; there is no hierarchy as some teachers opened their centre at the age of 22. Without limitations, we can allow more miracles to unfold here and more beautiful moments to surface.
We having a special offer RM98 (4 lessons. Usual price is RM290) for our one-to-one Mandarin, Malay and English programmes as well as abacus mental arithmetic so that your child can experience the fun and unique learning at YelaoShr® Creative Learning Centre. This offer is valid at all 59 centres nationwide.
22-year old Iza is a Yelaoshr tutor at the Kota Kemuning branch and she is the ONLY MALAY among the 200 Yelaoshr teachers all over Malaysia. In a community where chinese language is the main communicative language, Iza is like a rose among thorns.
Both of Iza’s parents are Malays but her parents sent her to a kindergarten that speaks chinese.
Iza smiled and said, “They heard my uncle saying that learning chinese will make it easier to find a job later. Among my siblings I am the only one that is able to speak chinese!”
5-year old Iza arrives in a world surrounded by chinese language, she remembered that the first month communicating was difficult, but after a few months, she slowly learned chinese and was able to communicate with the teachers and other students. Iza went on to learn chinese for six years in primary school, continuing her chinese syllabus included in the secondary school syllabus. Later on when she moved to a new place, she was transferred to another secondary school without any chinese lessons conducted and did not cross paths with the chinese language anymore. Nevertheless, Iza’s passion for chinese had never ceased.
“My mother seemed to know this fact and after I graduated from university, even though I took up civil engineering, she encouraged me to find some jobs related to the chinese language to enable me to come in contact with chinese again. Then, I came across Yelaoshr on the internet.” – Iza
Iza teaches Bahasa Malaysia and english in the centre. Even though she does not teach chinese, but to ensure that students can understand some meaning of the words, Iza will sometimes use chinese to explain and from that she learned and improved her chinese.
“Actually when I first joined Yelaoshr, I was rather afraid because of the people around me are Chinese, in addition that I had not used the language for some time. Now, half a year had passed, I think I adapted quite well.” – Iza
Perhaps, we are more shocked to learn that Iza knows the chinese language but to Iza, she was even more surprised that children who come to Yelaoshr, a lot of these chinese students do not know chinese.
“Parents and children alike would ask me why do you know chinese. They are curious about the fact that I understand chinese. However, at the same time I was equally curious why Chinese would rather speak in english rather than chinese, and that they do not know chinese?” – Iza
To Iza, everyone should love their own mother tongue. It is just like how every Malay speaks Bahasa Malaysia naturally. Hence during teaching, when she encountered Chinese students, Iza will first use chinese to communicate with them. If she realised that the child cannot speak in chinese, she will only then use other languages to communicate.
“When I first taught a child, he did not gave me any response even though I had been speaking to him for half a day. Later on I switched to english and finally he responded. I was really surprised that there are chinese children who actually do not speak chinese.” – Iza
Iza admits that her chinese level is not at the teaching level but she hopes that some day she is able to teach the chinese language.
“Now, I would use my free time to read chinese books. I also bought reference books for Chinese pinyin. If I face any doubts I’ll ask my colleagues.” – Iza
She also shared some verbs that she learned recently, which includes “experience”, “encourage” and “advise” etc..
I believe that Iza’s “special identity” will be able to set a great example to children who want to buck up their chinese language. To help children rekindle their interest in their mother tongue, Iza finds much happiness within it.
We having a special offer RM98 (4 lessons. Usual price is RM290) for our one-to-one Mandarin, Malay and English programmes as well as abacus mental arithmetic so that your child can experience the fun and unique learning at YelaoShr® Creative Learning Centre. This offer is valid at all 59 centres nationwide.
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